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At Yijiamin Co., Ltd., we are committed to ensuring that every customer enjoys a smooth, reliable, and transparent shopping experience from the moment you place your order to the moment it arrives at your doorstep. The following information explains how we handle order processing, shipping, customs, and delivery so you know exactly what to expect.
1. Order Processing Time
Once your order and payment have been confirmed, our fulfillment team immediately begins preparing your items for shipment. In most cases, orders are processed within 1–2 business days. This includes verifying your order details, conducting product quality checks, and carefully packaging your items to ensure they arrive in perfect condition.
Orders placed on weekends or public holidays will be processed on the next working day. During promotional periods or peak seasons, processing may take slightly longer, but we always strive to dispatch your order as quickly as possible. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link where you can follow your parcel’s journey in real time.
2. Shipping Methods and Delivery Times
To meet the different needs of customers around the world, we provide two main shipping options: Standard Shipping and Express Shipping. Both methods are handled by trusted international logistics partners to ensure safe and timely delivery.
Standard Shipping (Postal Service)
Standard Shipping is a cost-effective solution ideal for non-urgent orders. Depending on your destination, delivery usually takes 7–15 business days. This method includes a tracking number so you can monitor the status of your parcel at any time. It covers most countries and regions worldwide.
Express Shipping (UPS, FedEx, or Equivalent)
For customers who need faster delivery, we offer Express Shipping through reliable couriers such as UPS, FedEx, or equivalent partners. Delivery typically takes 3–7 business days, depending on your country and location. This method offers faster transit, detailed tracking, and priority handling. Additional charges may apply based on package weight and destination, and they will be clearly displayed during checkout.
3. Shipping Costs
Shipping fees are automatically calculated at checkout based on the weight, dimensions, destination, and chosen shipping method. We constantly optimize our logistics network to offer the most competitive shipping rates possible. In some cases, promotions or free shipping offers may apply — please refer to the checkout page for the latest information.
4. Shipping Coverage
Yijiamin Co., Ltd. proudly provides worldwide shipping. Whether you are in North America, Europe, Asia, or elsewhere, we will do our best to deliver your order to you. However, please note that delivery to remote or rural areas may require extra time or incur additional fees. If your location is not listed at checkout, feel free to contact our customer service team to confirm shipping availability.
5. Customs, Taxes, and Import Duties
International orders may be subject to customs inspection, import duties, or local taxes imposed by your country’s customs authority. These charges are not included in the product price or shipping fee and must be paid by the recipient.
We declare all parcels at their actual value to comply with customs regulations and to help minimize the risk of excessive import charges. However, since customs policies vary by country, we cannot predict or control the specific amount of any duties or taxes that may be applied.
If you have concerns about potential customs fees, we recommend checking with your local customs office before placing your order. Please also note that we are not responsible for delays caused by customs clearance procedures.
6. Tracking and Order Status
Once your order has been shipped, you will receive a notification email containing your tracking number and the carrier’s website link. You can use this information to track the progress of your shipment at any time.
Tracking information usually becomes available within 24–48 hours after dispatch. If tracking updates appear delayed or if your package does not arrive within the estimated delivery timeframe, please contact us immediately. Our customer support team will investigate and assist you until your parcel is successfully delivered.
7. Delivery and Signature Requirements
For security reasons and to ensure that your order reaches you safely, some deliveries—especially those containing high-value items—may require a signature upon receipt. If no one is available to sign for the delivery, the courier will leave a notice with instructions on how to reschedule delivery or collect the parcel from a local facility. To avoid delays, please ensure that someone is available at the shipping address to receive your package during normal delivery hours.
8. Address Accuracy
Please make sure that your shipping information — including your name, full address, postal code, and phone number — is accurate and complete before finalizing your purchase. Yijiamin Co., Ltd. is not responsible for lost or delayed parcels caused by incorrect or incomplete address details. If you need to modify your address after placing an order, please contact us as soon as possible before the package is shipped.
9. Lost or Damaged Parcels
We take every precaution to ensure that your items are securely packaged and shipped. However, in rare cases where your parcel is lost, damaged, or missing items, please contact us within 7 days of delivery (or expected delivery date). Our team will open an investigation with the shipping carrier and offer an appropriate solution, which may include a replacement, reshipment, or refund depending on the case.
10. Delivery Delays and External Factors
While we work closely with reliable logistics partners, delivery times are estimated and may vary due to factors beyond our control, such as: Severe weather conditions, Customs clearance procedures, Public holidays or high-demand shopping seasons... We sincerely appreciate your patience and understanding if your shipment is delayed due to such circumstances.
If you have any questions about shipping, delivery times, customs, or order tracking, our support team is always ready to help.
Email: [email protected] We aim to respond to all inquiries as quickly as possible to ensure your satisfaction.